Zoho Bigin Features

Zoho Bigin Features Explained (2026)

The rare CRM that a non-technical small business owner can actually set up and stick with. No technical knowledge needed. Setup takes 1 hour.

6 features documented 🟢 No-code 📱 Web + Mobile ✓ Independent review

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Quick answer

Zoho Bigin is a small-business CRM from Zoho, built for teams that find full CRMs like Salesforce or HubSpot too heavy. It organises leads and deals into visual pipelines, includes email, a built-in phone, and automation, and starts free for one user. Paid plans run from about $7 to $18 per user per month. It connects to the wider Zoho suite, so invoicing, books, and support can all share the same customer record.

Zoho Bigin key features: what each one means for your business

6 features, each explained as a specific business outcome, not a technical specification.

Visual pipelines

Drag deals through stages so you always see what is where.

Built-in phone and email

Call and email contacts from inside the CRM, logged automatically.

Workflow automation

Trigger reminders and actions when a deal changes stage.

Activity reminders

Prompts you for the next step on every open deal.

Mobile app

Manage your pipeline and log activity from a phone.

Zoho suite connection

Shares the customer record with Zoho Invoice, Books, and Desk.

These features in practice

4 real workflows Zoho Bigin users run using these features.

✓ Track every lead from first contact to won or lost

✓ Get reminded who needs a follow-up today

✓ See your whole pipeline value at a glance

✓ Link a paid invoice back to the deal that created it

See all Zoho Bigin use cases with step-by-step examples View all →

Features Zoho Bigin does NOT have

Knowing what Zoho Bigin cannot do is as important as knowing what it can. If you need any of these, a different tool may be the better fit.

! Large sales teams needing advanced forecasting and territory management (use Zoho CRM)

! Businesses that do not sell to or follow up with customers at all

Which Zoho Bigin plan includes these features?

Zoho Bigin has 4 plans. Not every feature below is available on every tier: here is exactly what each plan unlocks.

Free

$0/mo

1 user, 500 records, 1 pipeline, 3 automations, built-in phone

Express

$7/user/mo

50,000 records, 3 team pipelines, email and WhatsApp Business integration, 30 automations ($9 billed monthly, $7 billed annually)

Premier

$12/user/mo

100,000 records, 5 team pipelines, 50 advanced automations, multi-currency ($15 billed monthly, $12 billed annually)

Bigin 360

$18/user/mo

1 million records, 15 team pipelines, 100 advanced automations ($21 billed monthly, $18 billed annually)

Full Zoho Bigin pricing breakdown: every plan, every limit, every hidden cost Full breakdown →

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